![]() Customer support dashboards become a source for them to understand deeper parameters like customer pulse, trends, and potential business opportunities. HappyFox Business Intelligence tool enables them to better manage their teams with actionable insights in an easy-to-grasp format.Įxecutives fixate on high-level KPIs that impact the business. Managing Team Members: Over time, as the support team grows, it becomes imperative for every leader to identify top performers, those who need training, optimal agents per shift, typical first call resolution and first response time, rate of backlogs, etc.Bottlenecks can be related to process, people, or platform, and identifying them is critical for a smooth process flow. Identifying Bottlenecks: As business processes evolve, every support leader wants to be on top of bottlenecks that might slow down their efficiency.It involves understanding the distribution of the metrics and identifying the attributes (like category, customer, region, shift, etc) that influence the metrics. Tracking Efficiency Metrics: Going beyond the averages, analyzing the customer service metrics across various dimensions gives a support leader a good grip on how agents are performing.HappyFox BI gives support leaders every tool they need to thoroughly analyze the support data.Ĭustomer Service Manager is primarily focused on improving operational performance Benefits for Customer Service Managers ![]() Hence, the support leader would primarily be interested to perform analytics and view KPI dashboards that are related to operations. Take a look at the benefits of HappyFox BI dashboards with respect to different business personas.Įvery customer support leader who manages support agents focuses on improving the operational efficiency and performance of the team. Users can easily collaborate with their supervisors, leaders, and clients in the process, leading to higher efficiency and effectiveness. How HappyFox BI Benefits Everyone in Your Value ChainĪ goal of a customer service executive is different from a manager’s but equally important.Business users across various organization levels and in the customer service eco-system can leverage this tool to get unique insights based on data. HappyFox Business Intelligence is a purpose-built customer service analytics platform designed for your flexible business needs. However, this calls for dashboards to be flexible in serving the varied goals of customer service functions. They can make decisions with greater objectivity and clarity. In essence, customer service dashboards help individuals across the board spot trends, inefficiencies, and improvement opportunities in their respective functions. The easy sharing options of dashboards aid in collaboration and reduce the time-consuming physical meetings.Īs individuals across the board have different decisions to make, it becomes critical for dashboards to serve their varied business needs. Flexibility: Decision-making is highly collaborative. ![]() You can view, absorb, and understand the insights with greater clarity, reducing the need for cross-functional help.
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